Frequently Asked Questions (FAQs)
How long does it take for the Sender ID to be approved?Edward Muss2019-02-16T21:17:12+03:00
Sender ID approval takes between 1-5 working days.
When do you do Sender ID Registration?Edward Muss2019-02-16T21:10:43+03:00
Registration of IDs is done every Thursday for applications submitted on Monday.
Do your system terminate to Telkom Network?Edward Muss2019-02-16T21:04:08+03:00
Our system does not terminate to Telkom networks. It only terminates to Safaricom and Airtel networks.
What is the cost of sending sms?Edward Muss2019-02-16T19:54:10+03:00
The branding service is available at a one-off cost of Kshs. 7,500 inclusive of VAT.
Our SMS standard pricing rate is 1 bob per SMS on Safaricom and Airtel Networks, though we may offer some discount to clients on agreed basis.
How long should the Sender ID beEdward Muss2019-02-16T19:51:17+03:00
The maximum characters allowed for the ID are 11 with no spaces in between. However, spaces can be filled in with either a hyphen (-) or underscore (_).
What is required to register Sender ID?Edward Muss2019-02-16T19:44:28+03:00
An authorization letter (Stamped) on the company’s letterhead and company’s registration certificate is required for approval.