Frequently Asked Questions (FAQs)
In some cases, some applications may get rejected, some of the reasons would be the company name on the letterhead do not correspond with the listed Sender ID e.g. If your company is Jira Enterprise and the Sender ID you are applying for is something like VINTAGE
Once the account is setup (The account setup is only done once the sender ID is approved some applications may get rejected) you will be given account details where you can login and start sending messages. You will be required to add contacts either individually or import from Excel as a comma-separated values (CSV) file
We don’t have a standard pricing for websites, all websites are unique with unique pricing.
The branding price depends on the type item and quantity
Sender ID approval takes between 1-5 working days.
Registration of IDs is done every Thursday for applications submitted on Monday.
Our system does terminate to all Kenyan networks, i.e Safaricom, Airtel, Equitel and Telkom. In order to send messages to Airtel, Equitel and Telkom numbers, you will be required to register the Sender ID with Airtel. Similarly to send messages to Safaricom, you will apply the Sender ID through Safaricom. Each network charges different application fee.
The branding service is available at a one-off cost of Kshs. 7,500 inclusive of VAT.
Our SMS standard pricing rate is 1 bob per SMS on Safaricom and Airtel Networks, though we may offer some discount to clients on agreed basis.
The maximum characters allowed for the ID are 11 with no spaces in between. However, spaces can be filled in with either a hyphen (-) or underscore (_).
An authorization letter (Stamped) on the company’s letterhead and company’s registration certificate is required for approval. Read this article for more info