Our system does terminate to all Kenyan networks, i.e Safaricom, Airtel, Equitel and Telkom. In order to send messages to Airtel, Equitel and Telkom numbers, you will be required to register the Sender ID with Airtel. Similarly to send messages to Safaricom, you will apply the Sender ID through Safaricom. Each network charges different application fee.
When do you do Sender ID Registration?Edward Muss2019-02-16T21:10:43+03:00
Once the account is setup (The account setup is only done once the sender ID is approved some applications may get rejected) you will be given account details where you can login and start sending messages. You will be required to add contacts either individually or import from Excel as a comma-separated values (CSV) file
Do some applications get rejected?Edward Muss2021-01-18T09:38:48+03:00
In some cases, some applications may get rejected, some of the reasons would be the company name on the letterhead do not correspond with the listed Sender ID e.g. If your company is Jira Enterprise and the Sender ID you are applying for is something like VINTAGE
What is the maximum length of an SMS message that one can send on the platform?Edward Muss2021-06-03T15:04:59+03:00
SMS credits are the units you need to purchase to send SMSes. Please visit our pricing page for more information regarding our bulk SMS packages. Kindly note that your credits do not expire. They remain available in your account for as long as you need them.
How much does one SMS cost?Edward Muss2021-06-03T15:17:52+03:00
The rate of one varies based on the sms recipient’s phone network (Safaricom, Airtel, Equitel, Telkom, etc) and the amount topped up. Please visit our pricing page to see prices according to top-up amount and recipient phone networks. Please note that a message may be charged twice or more if the character count exceeds 160 characters.
How many SMS can I send at a time?Edward Muss2021-06-03T15:19:08+03:00
You can send Up To 100,000 SMS at once. In some rare occasions, there might be dips in service on the telephone company side that might make it take longer. However, when normal operation resumes, your messages will be delivered.
How do I top up my account?Edward Muss2021-06-03T15:21:24+03:00
Yes, it’s easy to schedule your bulk SMS for delivery at a later date & time. Choose to schedule them to be sent only after a specific time and date. You can also cancel your scheduled SMS by navigating to the Outbox tab and clicking on ‘Scheduled Tab’ then deleting the sms you’d like to cancel. Your SMS credits will then be refunded to your account. Contact us for further assistance.
Can I have more than one sender ID on one account? Are there any additional charges?Edward Muss2021-06-03T15:27:02+03:00
Yes, you can have more than one sender ID linked to your account. Every sender ID is charged separately and per the network involved. Networks include and not limited to Safaricom,Telkom and Airtel. Kindly contact us for more information.
How secure is my data?Edward Muss2021-06-03T15:29:27+03:00
How do I get replies to messages sent out?Edward Muss2021-06-03T15:31:15+03:00
You can achieve this either through the Shortcode or Keyword services. The Shortcode service is a five-digit code assigned exclusively to you. Your recipients can respond to SMS sent using this code and you will be able to view them on your account. These replies will be available on the inbox page. The Keyword service allows you to receive replies through a shared Shortcode (a five-digit code-shared by clients). Your recipients will need to add a unique word at the beginning of their reply to you. Kindly contact us for further details at firstname.lastname@example.org
Do you provide delivery responses for the messages?Edward Muss2021-06-03T15:39:32+03:00
Yes, we do. All messages sent out will show a status report. You can click on the Outbox Tab and select the message you want to see the report for.We rely on the telephone companies to provide the delivery reports. There might be slight differences between the delivery report and the delivery status indicated. The status might also be updated if you reload the page. Sometimes the status might take longer to update even though the messages have been delivered to the recipients.
Types of delivery responses are:
Sent: The message has successfully been sent to the recipients’ phone company. This status will be updated once the phone company sends in the delivery reports.
Delivered: The message has reached the intended recipient. This status is final, it will not change with time.
Invalid number: The Telco does not acknowledge the existence of the number.
Absent Subcriber: The message could not be delivered since the recipient phone is unreachable.
Delivery Impossible: The message cannot be delivered by the Mobile Service Provider. Usually the number is detected to be out of service. This is a final status.
SenderName Blacklisted: This occurs if the user has been blacklisted not to receive messages from a particular service (shortcode or keyword)