FAQs Archive - Page 2 of 3 - Cloud Rebue Group

Q: Do you charge any monthly charges or start up fees?

No we do not require any monthly or start up fees. The account is free to register and has no maintenance charges. You will only be required to top up your account when you are ready to send SMSes.

Q: What is the maximum length of an SMS message that one can send on the platform?

A standard SMS message has 160 characters. The maximum length of an SMS you can send on the Safaricom,Telkom and EquiTel networks is 999 and 548 on the Airtel Kenya network.

Q: Do some applications get rejected?

In some cases, some applications may get rejected, some of the reasons would be the company name on the letterhead do not correspond with the listed Sender ID e.g. If your company is Jira Enterprise and the Sender ID you are applying for is something like VINTAGE

Q: How do I send bulk messages?

Once the account is setup (The account setup is only done once the sender ID is approved some applications may get rejected ) you will be given account details where you can login and start sending messages. You will be required to add contacts either individually or import from Excel as a comma-separated values ( CSV ) file

Q: How much do you charge for a simple website?

We don't have a standard pricing for websites, all websites are unique with unique pricing.

Q: What's the pricing for branding

The branding price depends on the type item and quantity

Q: How long does it take for the Sender ID to be approved?

Sender ID approval takes between 1-5 working days.

Q: When do you do Sender ID Registration?

Registration of IDs is done every Thursday for applications submitted on Monday.

Q: Do your system terminate to Airtel and Telkom Networks?

Our system does terminate to all Kenyan networks, i.e Safaricom, Airtel, Equitel and Telkom. In order to send messages to Airtel, Equitel and Telkom numbers, you will be required to register the Sender ID with Airtel. Similarly to send messages to Safaricom, you will apply the Sender ID through Safaricom. Each network charges different application fee.

Q: What is the cost of sending sms?

The branding service is available at a one-off cost of Kshs. 7,500 inclusive of VAT. Our SMS standard pricing rate is 1 bob per SMS on Safaricom and Airtel Networks, though we may offer some discount to clients on agreed basis.